Kevin LaChapelle, EdD, MPA

Kevin joined SDAIHC in November 2019, bringing his extensive expertise in culture-focused performance improvement across clinics, ambulatory surgical centers, and hospitals. He excels in identifying performance gaps, defining strategic initiatives, and driving measurable change. Kevin’s work centers on integrating systems and culture to align behaviors with goals in safety, patient experience, and cost containment. As a community-minded leader, Kevin has a long history of serving refugee populations through a non-profit organization he founded in 1999. This organization emphasizes leadership development and project-based learning for underrepresented refugee communities, including an annual month-long medical outreach abroad.

Before joining SDAIHC, Kevin served as the National Director of Care Experience, Patient Safety & Risk for Kaiser Permanente, a Consulting Advisor for Press Ganey & Associates, and the System Director of The Sharp Experience, The Sharp University, and Consumer Research at Sharp HealthCare. He also held the position of Director of Support Operations at Scripps Health and continues to serve as a Core Adjunct Professor at National University since 2011. Additionally, Kevin has served as a police officer and a publicly elected school board member.